- Turn your Galaxy Star Duos device off.
- Take out its battery, SIM-card and memory card too.
- Wait for 10 seconds, Then put the battery back into your phone, But do not turn it on.
- Press and hold the Volume Up key + the Home key then press the Power key.
- Keep pressing the above keys until Samsung logo appears,Then release all keys.
- You will get Factory reset / System Recovery menu on screen.
- There are many options in this menu, But you need the Wipe Data / Factory Reset option.
- Use the Volume Down key to select Wipe Data / Factory Reset option.
- Use the Power key to confirm the operation.
- Use the Volume Down key again to select "Yes -- delete all user data"
- Use the Power key to confirm.
- After performing the hard reset, Select Reboot System Now option, And confirm it using thePower key.
- Now the phone will reboots, Wait for it to be fully on and then you can start using it.
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